FAQ
Have questions? We have answers.
General Questions
EMail info@mydogstyle.ch
Phone +41 78 406 74 55
Average response time within one business day
Can I return or exchange an item?
Can I return or exchange an item?
Yes! If something doesn’t fit or you’re not fully satisfied, you can return or exchange it within 14 days. Just contact us for assistance.
How can I contact you?
How can I contact you?
You can reach us anytime at info@mydogstyle.ch or by using the contact form on our website - we’re happy to help and aim to respond within 24 hours.
What payment methods do you accept?
What payment methods do you accept?
We accept major payment methods including credit and debit cards, Twint and PayPal. You can view all accepted payment options at checkout. All transactions are processed securely to keep your information safe.
Ordering and Payment
EMail info@mydogstyle.ch
Phone +41 78 406 74 55
Average response time within one business day
How do I place an order?
How do I place an order?
To place an order, simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
Can I change or cancel my order after it has been placed?
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed.
What should I do if my payment is declined?
What should I do if my payment is declined?
If your payment is declined, please double-check your payment information and try again. If the issue persists, contact your bank or payment provider for assistance.
Is it safe to shop on your website?
Is it safe to shop on your website?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information during transactions.
Shipping and Delivery
EMail info@mydogstyle.ch
Phone +41 78 406 74 55
Average response time within one business day
What shipping options are available?
What shipping options are available?
We offer several shipping options, including economy (standard delivery) and priority shipping. You can select your preferred method at checkout.
How long does shipping take?
How long does shipping take?
Shipping times vary based on your location and the shipping method selected. Typically, standard shipping takes 3-5 business days, while expedited options are available for faster delivery.
How can I track my order?
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can use this link to monitor your shipment's progress.
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free standard shipping on orders over CHF 60. Check our Shipping Information page for more details.
What should I do if my order hasn’t arrived?
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected timeframe, please check the tracking information. If you still have concerns, contact our customer service for assistance.
Returns and Exchanges
EMail info@mydogstyle.ch
Phone +41 78 406 74 55
Average response time within one business day
How do I return an item?
How do I return an item?
If you need to return something, simply contact us at info@mydogstyle.ch within 14 days of receiving your order. We’ll guide you through the process and make it as easy as possible.
What items are eligible for return?
What items are eligible for return?
Items must be unused and in their original packaging to be eligible for return. Certain items, such as sale items may be final sale.
How long does it take to process a return?
How long does it take to process a return?
Once we receive your returned item, we typically process returns within 5-10 business days. You will receive a confirmation email once your return has been processed.
Can I exchange an item for a different size or color?
Can I exchange an item for a different size or color?
Yes, we allow exchanges for different sizes or colors. Please follow our return process.
Will I be refunded the shipping costs?
Will I be refunded the shipping costs?
Shipping costs are non-refundable unless the return is due to an error on our part.
Product Information
EMail info@mydogstyle.ch
Phone +41 78 406 74 55
Average response time within one business day
How can I find product sizes and measurements?
How can I find product sizes and measurements?
Each product page includes a size chart with detailed measurements. If you have specific questions, feel free to contact our customer service team.
Are the colors accurate on the website?
Are the colors accurate on the website?
We strive to provide accurate color representations on our website. However, colors may vary slightly due to different monitor settings.
Do you have a physical store location?
Do you have a physical store location?
Yes, we do have warehouse where you can see, try and buy our products. You can find our exact address and contact details on our Contact page. We’d be happy to welcome you and your furry friend!
How can I get more information about a product?
How can I get more information about a product?
If you need more information about a specific product, please contact our customer service team, and we’ll be happy to assist you.
What do I do if a product is out of stock?
What do I do if a product is out of stock?
If a product is out of stock, you can contact us directly at info@mydogstyle.ch, and we will let you know as soon as it becomes available again.
Account and Privacy
EMail info@mydogstyle.ch
Phone +41 78 406 74 55
Average response time within one business day
Do I need an account to make a purchase?
Do I need an account to make a purchase?
No, you can checkout as a guest. However, creating an account offers benefits such as order tracking and faster checkout.
How do I create an account?
How do I create an account?
To create an account, click the person-head icon at the top right of our website and fill in the required information. Once registered, you can easily track orders, save favorites, and enjoy a smoother shopping experience.
How do I reset my password?
How do I reset my password?
If you’ve forgotten your password, click on the "Forgot Password?" link on the login page, and follow the instructions to reset it.
What are your privacy policies?
What are your privacy policies?
We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect and use your data.
How do you protect my personal information?
How do you protect my personal information?
We take your privacy seriously. All personal information and payment details are securely stored and processed. We never share your data with third parties without your consent, so you can shop with confidence.